Last updated: 24 July 2026
We want you to be happy with your Bello Derm order. This page explains your rights and how returns and refunds work.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason.
To cancel, simply contact us at frantisekvanek315@gmail.com with your order number, or use the cancellation option in your account, within 14 days of delivery. You then have a further 14 days to return the goods to us.
2. Condition of returned goods
For hygiene reasons, products must be unused, unopened, and with seals intact to be eligible for a refund under this 14-day right, unless the product is faulty. Please return items in their original packaging where possible.
3. How to return an item
- Email frantisekvanek315@gmail.com with your order number and the reason for return
- We'll confirm the return address and any next steps
- Pack the item securely and send it back to us
- Once received and inspected, we'll process your refund
Return postage costs are your responsibility unless the item is faulty or was sent in error.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 14 days. We may make a deduction if the value of the goods has been reduced by unnecessary handling on your part.
5. Faulty or damaged items
Under the Consumer Rights Act 2015, if an item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund, and we'll cover the cost of return postage in these cases. Please contact us at frantisekvanek315@gmail.com with photos of the issue as soon as possible after receiving your order.
6. Allergic reactions
If you experience irritation or an allergic reaction, please stop using the product immediately, seek medical advice if needed, and contact us — we're happy to help and this will be treated as a priority.
7. Exchanges
We don't currently offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.
8. Contact us
Questions about a return or refund? Email us at frantisekvanek315@gmail.com and we'll be glad to help.
Kassia Ltd, trading as Bello Derm — Registered office: 23 Axtell Way, Aylesbury, England, HP22 3AR — Company number: 07617293